Frequently Asked Questions and Answers
Browse our list of questions that commonly come across
our technical support lines, if you don't see your question here, please ask us!
Our phone number is (541) 673-2428 and our hours are 9am
- 6pm, Monday to Friday.
E-Mail
Quite a few customers have email problems. Common causes
of this are invalid configurations of the email client itself. The default settings for
MegaByte OnLine mail system is as follows:
E-Mail Setup:
· E-mail address: username@mcsi.net
· Pop3 account: username
Pop3 password: same as username password
· Pop3 server: mail.mcsi.net
SMTP server: mail.mcsi.net
Another common problem with email is large attachments
being sent to your email box. Strongly encourage your friends, family, co-workers and
other correspondents to limit file attachments sent to you to 1MB or below. While there is
no limit on the size of the email that can be sent to you through our service, email
clients tend to handle large files attached to email poorly over a modem connection.
Q. I can't read my email.
A. Check Your Email Settings Due to
recent changes in our email system, it is very important that you check your email
settings if you are having trouble connecting to the mail server. Your POP3 server
(incoming mail server) should be mail.mcsi.net and your SMTP server (outgoing mail server)
should be mail.mcsi.net. Please call our office if you need any assistance. (If your email
is working, then you do not need to adjust these settings.)
Q. Can't connect Error Message = "Cannot
establish network connection please check password and username and try again."
A. Restart your computer, and double
click on the Internet icon. At the Connect to MegaByte dialog box RETYPE your username and
password in lower case ONLY, then hit connects. If this doesn't resolve the problem call
our office and we will check our end to ensure the user id and password are valid.
Q. Can't connect error message = "Cannot
find host www.mcsi.net."
A. From the desktop area open "My
Computer" then the "Dial-Up Networking" folder. Double click on the
"MegaByte" icon. Then enter your user name and password and hit connect. After
you are connected go to the desktop area and double click on "The Internet"
icon. It will then open the browser and find our home page. You must be connected via
modem to us for ANY Internet application to work.
Q. Can I use WebTV with MegaByte Internet?
A. Yes. Support is limited only to the
successful connection of the unit to our system, support for the WebTV system and its
features are the responsibility of WebTV or its retailers.
Q. My Windows 95/98 computer isn't connecting to
the Internet when I click on "The Internet" icon. Why don't I see the
"Connect to MegaByte" screen before the Web Browser comes up and then I get a
"Cannot find site http://www.mcsi.net
A. Sometimes Windows Internet Explorer
forgets to use the MegaByte Connection. You can easily beat it back into submission by
opening the "My Computer" Icon and then the "Dial-up Networking"
folder. Then simply double click the MegaByte Icon and connect. Then go back to your
desktop and double click "The Internet" icon. It should then remember that it's
supposed to use MegaByte.
Q. Why can't I send or receive email?
A. For "Outlook Express" check
the following settings. Launch "Outlook Express" click once on
Tools->Accounts->Mail->MegaByte Mail->Properties->Servers. Make sure that
the outgoing mail SMTP server is set to mail.mcsi.net and that the incoming mail POP3
server is set to mail.mcsi.net. Make sure also that your Account name (user name) is typed
in all lower case.
Q. Before when I closed Internet Explorer it
would ask me if I wanted to close the connection to MegaByte. It doesn't ask me that
anymore. Why? And how do I get disconnected?
A. To turn these features back on do the
following steps. Click "Start", then "Settings", and then click
"Control Panel." Next double click "Internet", then click the
"Connection" tab. Click the "Settings" button and then click the
"Disconnect if idle for XX minutes" check box to select it, and then click OK.
Note that XX is a number of minutes you can adjust up or down.
Q. I've got a 56K modem but I seem to be
connecting at slower speeds. Why can't I connect at faster speeds?
A. There are many factors to consider
when it comes to connect speeds. Look and see if there is an updated driver for your modem
especially if you have a K56flex modem. The V.90 standard is what you should look for when
obtaining a new driver. Drivers are available from most modem manufactures and an easy way
to find them is to visit this site. The third factor to consider is line noise on your
phone line. Some phone lines are noisier than others and are susceptible to interference
thus resulting in slower connect speeds. You can try unplugging extra phones and other
devices that are on the same phone line and see if this improves your connect speeds. As a
last resort have your phone company check out your line.
There is additional information about this subject and
other related subjects at http://www.56k.com.
Q. When I go to send email I get and error that
says ".error some recipients were rejected by the mail server.” why is this?
A. Whenever you encounter this error it
means that the format of the email address is incorrect. A valid email address MUST
consist of a username, and @ symbol, and a valid domain. Check to ensure that the email
address is valid.
Q. In the Internet Explorer I seem to have lost
my toolbar. I no longer see my "Forward, Backward, Stop, Mail buttons. Where did they
go and how do I get them back?
A. You can get these bars back in one of
two ways. First if all the toolbars along the top are gone, you should click on
"View" at the top and then choose the various toolbars that you desire. This
will put a check next to them and return them to the Internet Explorer program. Second, if
for some reason you have only lost one of the toolbars you can right click in the space
between, or at the end of, the buttons. You will see a list of the different toolbars;
simply put checks next to the ones you wish to be displayed.
Q: What is the Web server address for mcsi.net?
A: www.mcsi.net
Q: What is the NNTP (network news protocol)
or New server address?
A: news.mcsi.net
Q: What is the difference between a home
page, web page, and page?
A: Basically all are the same
thing. Generally home page refers to the very first page that someone will see when
they connect to a Web server. Once they begin digging down into that location, those
pages are called Web pages or just pages.
Q: Does mcsi.net allow customers to setup
pages on the mcsi.net Web server?
A: Yes, accounts are authorized for 5 Mb
of space for storing personal Web pages, but initially disabled. Please call us if
you're interested in setting up your personal web page, commercial web pages or if
you require more than the initial 2 Mb storage.
Q: How much is an unlimited access monthly
account?
A: $24.95.
Q: Can I connect with a Macintosh?
A: Yes, just make sure you have
MacTCP installed on you system. Review the manuals that came with your computer or
on-line documentation for TCP/IP.
Q: Can I connect using Windows 95/98?
A: Yes, this is the easiest way to connect to mcsi.net and the way that we recommend the most. Review the manuals or on-line documentation for Dial up Networking.
Q: Can I connect using Windows 3.1?
A: Yes. You will need MS
Internet Explorer 3.0 or any version of NETSCAPE. You will also need a Windows
socket program such as the shareware program "Trumpet Winsock".
Q: Are TCP/IP and IP addresses the same
thing? And what do they stand for?
A: Yes. TCP/IP stands for
Transport Control Protocol/Internet Protocol. This is basically the protocol or
language that Internet computers use to communicate with each other.
Q: Do I need to know your TCP/IP addresses?
A: Not really. The mcsi.net server assigns TCP/IP address automatically. However, some older computers and software might need their own TCP/IP addresses. In those cases, please call our tech support.
Q: What is a Web browser?
A: A Web browser is a piece of
software that runs on your computer that allows you to view documents, called pages or
home pages, located on various computer systems connected to the Internet. A browser
is sort of like a word processor, like Microsoft Word, in that you use MS Word to view
your own documents. But with an Internet browser you can view documents (pages) on
other computers.
Q: What is HTML?
A: Hyper Text Markup
Language. HTML is the language the Web pages (documents) are written in.
Q: What is HTTP?
A: Hyper Text Transport
Protocol. While HTML is used to create Web pages, HTTP is used to transport or ship
them to your computer's browser so that you can view the page. HTTP is used to
prefix a Web server address so that your computer and browser will know how to correctly
communicate with the computer that you are connecting to out on the Internet.
Q: Why is HTTP always used before an
address, for example http://www.microsoft.com?
A: Actually, if you have a recent
browser, you can just type www.microsoft.com and the rest of the punctuation will be
filled in for you. However, older browsers may not support this.
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